PrivacyPolicy
Effective Date: January 18, 2026
Hotel Name: Nirvana Grand Hotel & Resort
Address: Gaya-Dobhi Road, Opposite Delhi Public School, Bodh Gaya – 823004, Gaya, Bihar, India
Contact: +91-90316-65963
Email: info@nirvanagrand.in
- Introduction
This Privacy Policy explains how Nirvana Grand Hotel & Resort (“Hotel”, “We”, “Us”) collects, uses, stores, shares, and protects your personal information when you access our website, make reservations, or use our services.
- Information We Collect
We may collect the following information:
– Personal Information: Name, phone number, email, address, government ID details, passport/visa details (for foreign nationals)
– Booking Information: Dates of stay, preferences, room details, payment details
– Device & Usage Information: IP address, browser type, cookies, operating system
– Communication Records: Emails, phone calls, WhatsApp messages, or other correspondence
- How We Use Your Information
We use collected information for:
– Processing reservations and payments
– Managing check-in/check-out
– Providing hospitality services
– Customer support and communication
– Compliance with legal & regulatory requirements
– Improving customer experience and operations
- Sharing of Information
We may share information with:
– Payment processors & banks
– Online Travel Agencies (OTAs) and booking partners
– Government authorities (as required by law)
– Service providers (software, communication, etc.)
We do not sell personal information to third parties.
- Data Security
We implement reasonable security measures to protect personal data. However, no website or system can guarantee complete security.
- Cookies & Tracking
Our website may use cookies to enhance user experience, analytics, and security.
- Data Retention
We retain data for the duration necessary for operational and legal purposes.
- User Rights
Users may request:
– Access to their data
– Correction of incorrect data
– Deletion, where applicable under law
- Third-Party Links
Our website may contain links to external sites not controlled by us. We are not responsible for their privacy practices.
- Changes to Policy
We may update this Privacy Policy at any time. Changes will be posted on our website.
- Contact Information
For questions regarding this policy, contact:
Email: info@nirvanagrand.in